I've been buying shoes form Zappos for about 3 years now. They are the old place I can get Gravis shoes in South Florida, and I'm sure to order a pair every time I head home.
Lately, they have been getting lots of press: They started using Twiter. They're on track for $1 billion in revenue. And they offer new employes a buyout after one week of training. They offer free shipping both ways.
I just wanted to chime and say well done to Zappos. I've always had a great experience buying from them and they set a model of customer focus that every organisation should follow.
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